Lea – TCC Support Worker

I first applied for a job with TCC in November 2018 having been out of the care industry a couple of years, so I was slightly concerned about which company to apply to having seen some of the practices out in the community.

From that very first application I was surprised at every communication by the level of efficiency, helpfulness, organisation and knowledge of everyone I spoke to. My training could not have been more smoothly organised and the process made as easy as possible. The training was fun, informative and everybody did the best to make sure everything was dealt with.

It got to the point where talking to my mum we thought it might have been some scam or ‘wait for it, this is what’s wrong with the company’ moment because I have never worked for anyone like it before.

My shadow shifts and support I got starting my new job, again has been amazing from the whole team, on the phone, in person and my new colleagues. I really can’t thank them all enough for the support and encouragement I have received.

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R. Silva – Case Manager, Independent Living Solutions

 

“Since taking over the care package for my client, who has a complex brain injury, Total Community Care (TCC) has been really efficient. With wide-ranging expectations from different bodies, the complex nature of my client’s case meant we had all sorts of challenges, many of which were compounded by the unusual circumstances of the pandemic. The hospital asked for COVID testing and this along with other issues all took time. Together with TCC, however, we worked through them and nothing was ever a problem.

“Although it has only been just over a month, my client’s experience so far has, in his own words, “been amazing,” particularly with the Care Team.  So, what more can I say? If the client tells me the Care Team is amazing, that is excellent, it means we’re all doing our job properly.

“In particular, the communication between Eileen – the TCC Clinical Nurse, Julie – the TCC Operations Manager and myself has been excellent. Any issues arising have been managed immediately and never delayed to the next day. This interaction is very fluid and always to the highest standard as one would expect. In contrast, my experience with direct employment of carers as well as agency carers is that there is often a lot of ‘toing and froing’ which can make the care process much more drawn-out and difficult.

“At TCC everything is managed under one roof: one Care Team, one dedicated Care Manager and a Clinical Nurse. Eileen, the Clinical Nurse, and I work closely together as my client has quite complex care needs. It has been a joint effort from the start and since TCC took over the care package they have consistently delivered.  As part of the care, there is a multi-disciplinary team of professionals who meet virtually with TCC, and again TCC co-ordinates this very, very well. The team includes a neuro psychologist, a speech and language therapist, and a physio to ensure that the Care Team are fully trained.

“We are just about to embark on a new client of mine who is starting with TCC, and I am also planning to get another package managed by TCC. If you asked me the question: “Would I recommend Total Community Care again?” the answer is without question, “yes, I would every time.” It has been brilliant.”

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MD/Case Manager, Spinal Injury Case Management Ltd

We have used TCC for a number of our clients who require complex care packages. Some clients have been ventilator dependent. They have always provided a clear plan and time frame for recruitment, care and care costs. They provide a high-quality calibre of care givers who also have a good support network with senior carers and nurse advisors.

Our clients have all been satisfied with the service they are provided. The care manager has always had good communication with our case managers. They always act in a positive and timely manner where issues are raised within the package. I can highly recommend their service and they are one of our two ‘go to’ providers in complex spinal care.

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Sandra Rogers, Independent Occupational Therapist/Case Manager

I have used TCC for a number of my clients with spinal cord injury in various parts of the country including Northern Ireland, each time I have been highly impressed by the quality of the people they recruited alongside the client, and trained them so effectively that each one was able to start living rather than firefighting health concerns repeatedly. TCC are highly thought of by solicitors and insurers alike so it’s not a struggle to convince anyone that I should involve them in caring for my clients to the extent that they are my first choice every time as a case manager. I would use them to care for me or my family without hesitation.

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Care Expert (anonymous)

Total Community Care are my ‘go to’ agency provider for clients with complex needs, particularly those with high level spinal cord injuries, minimal awareness and ventilator dependency.

I have audited a significant number of Total Community Care’s past and current care packages within my role as a Care Expert and I am confident that they have robust and professionally led systems in place, with well trained and clinically managed support workers. As a result, clients and their families ae happy with he services they receive.

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Cathy Leech, Partner, Irwin Mitchell LLP

TCC have provided care for a number of my SCI clients including complex ventilated paraplegic individuals. They have always attended to the care and lifestyle of the client with great attention to detail. The care team have been well-trained, reliable and nice people and the company truly cares that the client is properly- supported. I would recommend TCC to any spinal-injured person who is looking for a specialist, comprehensive care team.

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