My name is Sally, 3 years ago my dad was involved in a road traffic accident at no fault of his own caused by a careless driver. The impact of my Dad’s injuries were life-changing not just for my Dad but his whole family. Our case worker came across Total Community Care (TCC), Chris one of the Directors came to meet us as a family and the ball started rolling to find a 24-hour care team ready for when my Dad came home. The recruitment process ran smoothly and we picked our team. Some are still with us from day one along with new members joining the team. TCC staff are always there at the end of the phone for support if we need them.
The team is always doing training and keeping up to date with Dad’s care needs with regular visits from TCC staff checking if all is well and the package is running smoothly. Since Dad’s been home his spirits have changed being around his family and the team we have.
Without the help and organisation we have been given I don’t know how myself and my family could have got through this without their care and help.
If anyone in the same position is looking for a great company I would definitely recommend TCC.
Robert, Colin’s son also added, ‘the company is genuine from the Directors Chris and Reg at TCC down to the individual care team assistants on the package.
The training the team has received has been excellent and the standard of care he has received has been first class. We have had a few ups and downs along the road with staffing issues but these have been ironed out successfully without further incident. The support and advice I received from Lana our Care Manager and Paula our Trainer has been brilliant. You can tell they genuinely care about my Dad. To sum it up my Mam and I could not have asked for anything better as a Care team when we selected TCC’.
